E C More is the data controller for the personal information you provide to us.
In promoting and supplying our products and services to you, we may collect, process and store certain relevant personal information about you:
your name and title;
your email and postal addresses;
your telephone number;
your communication preferences;
your past communications with us;
your order history for our products and services;
your use of our website.
We collect this information for reasons of legitimate interest, legal obligation or contract performance. It enables us to maintain proper accounts and records, fulfil orders for products and services, respond to general enquiries and analyse the use of our website.
We are committed to ensuring that your personal information held by us is secure. In order to prevent unauthorised access or disclosure, we have in place appropriate procedures and suitable physical or electronic safeguards to secure the personal information we collect.
The personal information we collect and store is evaluated by us periodically to determine whether it is current and still needs to be held by us. We retain personal information only for as long as and to the extent necessary and appropriate after our relationship with a person ends.
We may share some of your personal information with our own service providers in order to facilitate their services to us (e.g. banking, payment processing, external audit, email messaging and postal services).
We will not otherwise share your personal information with anyone else unless we have your consent, we are required to do so by law, or we receive a lawful request by a governmental or law enforcement authority to do so.
We may contact you by email, normal post or telephone when responding to enquiries and when fulfilling and administering your orders for products and services to be supplied by us. You can change your communication preferences with us at any time simply by writing to us by email or by normal post - see bottom of page for our contact details.
You can ask us to provide details of the personal information which we hold on you. Please submit such requests to us in writing by normal post. If you believe that any information we are holding on you is inaccurate or incomplete, please contact us in writing by email or by normal post as soon as possible. We will promptly correct any information held by us found to be incorrect.
You can ask us to restrict our use of the personal information which we hold on you, or to delete the personal information which we hold on you - provided there is not a compelling reason for us to continue to hold the information. You also have the right to object to our use of personal information on a legitimate interests basis or for direct marketing of products and services. Please submit such requests or objections to us in writing by normal post.
If you believe that our processing of your personal information, or your receipt of electronic unsolicited direct marketing from us, is not in accordance with UK data protection and privacy law or has in some way caused you damage or distress, please write to us by normal post setting out the detail of your complaint. We will endeavour to address the matter to your satisfaction and in a timely manner. You may also refer your complaint to the Information Commissioner's Office (the UK's independent authority on information rights ) online via its website, by telephoning its helpline on 0303 123 1113 or by writing to The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
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